FREQUENTLY ASKED QUESTIONS

On-line ski equipment rental
For any question you don’t find in our F.A.Q., please contact us.

Do I have to send a deposit to book my ski or snowboard equipment?
To book any ski or snowboard rental equipment on our website: http://www.intersport-tignes-valclaret.fr, you will be asked to make a deposit corresponding to 50% of the total amount of your reservation.

What methods of payment do you take for on-line ski rental?
Intersport Tignes Val Claret Centre accepts credit cards (Visa, Eurocard Mastercard, Carte Bleue, etc), “chèques vacances” or French bank cheques for on-line ski reservation.

If I don’t want to pay with my credit card, how can I reserve my skis?
Intersport Tignes Val Claret Centre’s on-line reservation system is secure. If, however, you do not want to pay by credit card, you can send a French bank cheque by post. We will confirm your reservation when we receive your cheque and send you a voucher that you must bring with you when you come to collect your equipment from the shop.

Do you accept "chèques vacances" as payment for ski rental?
At Intersport Tignes Val Claret Centre, we accept ‘chèques vacances’ in the shop. You can therefore pay the balance of your rental in ‘chèques vacances’ when you come to collect your equipment.

How do I make an exchange after receiving the voucher?
If you want to change the size of your boots, for example, once you have paid your deposit and received your voucher, you can simply contact us and we will change your voucher and send you the new one.

How do I cancel my reservation?
If you want to cancel your reservation, your deposit will not be reimbursed. However, you will not have to pay the balance (see Intersport Tignes Val Claret Centre general rental conditions, article 10).

I want to collect my ski equipment on Sunday instead of Saturday. Is that possible?
You can send a request by email to info@intersport-tignes-valclaret.fr and we will change your reservation dates.

I have reserved my equipment on line and want to know what I need to show at the shop when I arrive?
To collect the equipment that you have reserved on line, you must bring the voucher that you were sent by email when you reserved.

Is it possible to rent skis for the day?
On-line rental reservations are for a minimum of 2 days. You can rent equipment for the day directly at the shop.

Can I use my Intersport loyalty card in your shop?
Any purchase or rental from the Intersport Tignes Val Claret Centre shop will give you points on your Intersport loyalty card. In accordance with the conditions of your Intersport loyalty card contract, purchases are worth 1 point per euro spent plus 10 bonus points.

If I see that my equipment is not the right size, can I change it at the shop?
You can change your ski boots without any extra charge if you see that they are not the right size when you try them on. If you do not like your skis or snowboard you can change them in the shop according to availability for different ones in the same category as you reserved on line.
If you prefer to choose a model from a higher category on arrival, you will be asked to pay a supplement in the shop.

What is included in the rental packs shown on www.intersport-tignes-valclaret.fr?
Intersport Tignes Val Claret Centre offers packs including "skis + poles + boots" and "snowboard + boots" according to each person’s level: adult, child, beginner, intermediate, expert.

Is it possible to rent just boots or just skis?
On www.intersport-tignes-valclaret.fr we offer default "skis + boots" or "snowboard + boots" packs. You can rent skis without boots by un-ticking the box "with boots". You can also rent just ski or snowboard boots.

Is the rental equipment insured for theft or breakage if I reserve on line?
You cannot take out theft/breakage insurance on line when you reserve. However, you can pay for our “theft or breakage” insurance in the shop when you collect your equipment on arrival.